Refund policy

Returns & Exchanges

At LUXEFIT we want you to love your pieces. Please choose your size carefully before ordering as we do not accept change of mind returns or refunds.

Size Exchanges:

If you have ordered the wrong size we may be able to offer an exchange for another available size.

To be eligible:

• Contact us within 14 days of receiving your order
• The item must be unworn and unwashed
• All tags must still be attached
• The item must be free from makeup, deodorant, perfume, stains, pet hair or other signs of use

Customers are responsible for return postage and postage for the replacement item.

Please note: Exchanges are subject to availability. If your requested size is unavailable store credit may be offered.

Faulty, Damaged or Incorrect Items:

If your item arrives faulty, damaged or you receive the wrong item please contact us within 14 days of receiving your order with your order number and clear photos of the issue.

We will assess the issue and provide an appropriate solution in accordance with your rights under Australian Consumer Law which may include a replacement, repair or refund where applicable.

Please contact us before sending any item back.

Sale Items:

Sale items are final sale and are not eligible for returns or exchanges.

Your rights under Australian Consumer Law still apply to sale items.

Important:

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

If you have any questions about our Returns & Exchanges Policy please contact us before sending your item back.

LUXEFIT 🤍